Jacqui Colyer
Director of Human Resources

Position overview: Working all aspects of the billing cycle accurately to ensure revenue is being brought into the practice efficiently and continuously from payors. Interact with patients in a professional manner.

Essential Job Functions:

• Submitting claims within set time frames
• Working appeals within set time frame
• Exceptional knowledge of EMR system
• Identifies issues within EMR system
• Identifies changes with payors
• Communicate identified EMR issues and payor changes with manager
• Thorough understanding of Dx and modifiers and billing rules
• Excellent ability to research billing issues
• Reviews previous denials monthly
• Reviews aging twice monthly
• Excellent customer service skills for answering billing questions and deescalating upset patients
• Copies checks and posts within the set time frame
• Will rotate working until 5pm
• Available to work overtime to get caught up or for a special projects, as needed

Other Skills/Abilities:

• Team player with billing department and every department throughout organization
• Exceptional attention to detail
• Proficient knowledge of EXCEL
• Professional appearance for patients and outside reps
• Proficient knowledge of EMR systems

Physical Requirements:

• Listening and talking to patients on the phone for 6-8 hours per day
• May use a headset as needed
• Sitting at desk 6-8 hours per day
• Keyboarding
• 10 Key
• Knowledge of basic office equipment: phones, copier, fax, scanner
• Monday-Friday, 40 hours/week